1. Step 1: Define responsibility for error (key prerequisite)
Let's make it clearDubbing party responsibilityOrCustomer responsibility, different responsibilities correspond to different handling methods:
Mispronunciation, omission, and wrong reading of the content of the copy;
Sound quality problems (noise, pop, uneven volume);
The finished product's voice line, speed, emotion and the style confirmed by the sound test are inconsistent;
Not delivered in the agreed format (for example, WAV was requested but MP3 was given).
This kind of situation belongs to the dubbing party's failure to perform the contract.Free modification/redoing, unlimited number of times until the standard is met.
The client revises the copy midway, increases or decreases the number of words;
Temporary change of voice and emotional requirements of customers (inconsistent with the original agreement);
Dub error due to customer provided copy error.
This kind of situation is a change in requirements,Charge based on new workload(For example, 10%-20% of the basic fee will be charged for local re-recording, and 50%-100% for overall re-recording).
2. Standard modification process (general version)
If it is the responsibility of the dubbing party: the dubbing party needs to confirm the modification request within 12 hours and agree on the delivery time (generally, the modification is completed within 24 hours for small orders);
If it is the customer's responsibility: both parties first negotiate the additional fee and new delivery time, and then initiate modification after confirmation.
3. Special circumstances: The error is serious and cannot be partially modified
Dubbing party responsibility: FreeRe-record the full manuscript, and prioritize scheduling to shorten delivery time;
Customer responsibility: Pressnew ordersRe-billing, discounts can be negotiated to old customers.
4. Advance agreement to avoid disputes
1. Clarify before cooperationAcceptance time limit(For example,"feedback is valid within 24 hours after delivery"), and failure to provide feedback during the time limit is deemed to be qualified by default;
2. Write clearlyFree modifications(Default for novice orders is 1-2 times), and will be charged per time after the number exceeds;
3. All communication records (sound test confirmation, modification requirements) are kept as follow-up vouchers.